Cancellation Policy​

1. No Refund Policy

All payments made to True Client Pro, Inc. (“Service”) are non-refundable. Once payment is processed and access to the Service is provided, all sales are final. No refunds or credits will be issued for partial use, unused periods, or if the Service does not meet the customer’s expectations. By subscribing, customers agree to this policy, which serves as proof of agreement in any dispute. You cannot dispute charges once this policy has been accepted.

2. Subscription Cancellation and Minimum Commitment

Subscriptions can be canceled anytime through account settings. Cancellations take effect at the end of the current billing cycle, and access to the Service will continue until the end of the paid period. Early termination of annual or multi-term subscriptions will incur a cancellation fee of 25% of the remaining balance. All subscribers must meet a minimum commitment period of three billing cycles before cancellation without penalty.

3. Automatic Renewal and Affirmative Consent

All subscriptions automatically renew at the end of each billing period unless canceled by the customer prior to the renewal date. Before initial payment is processed, customers must provide affirmative consent to the automatic renewal terms via a separate checkbox that is not pre-selected. By subscribing, customers authorize True Client Pro to charge the payment method on file for the renewal of the subscription. This affirmative consent serves as proof that the subscriber agrees to these terms, and the renewal terms must be clearly presented before purchase in compliance with New York’s ARL(Harris Beach).

4. Post-Purchase Acknowledgment and Renewal Reminders

Upon subscribing, customers will receive an acknowledgment email confirming the subscription details, renewal terms, and instructions on how to cancel. This notice will include the recurring charge amount, renewal date, and an option to retain a copy of the agreement. For annual or longer-term contracts, customers will receive a renewal reminder 15 to 30 days before the end of the term, notifying them of the upcoming renewal and the option to cancel before the next charge is processed(Home | Kirkland & Ellis LLP)(QWCooper, a Professional Law Corporation).

5. Data Deletion and Access Termination

Upon cancellation, access to the Service will continue until the end of the paid period, after which all access and associated data will be terminated. Customer data will be retained for 30 days post-cancellation to facilitate data export. After this period, True Client Pro will permanently delete all data, and no recovery will be possible. Customers are responsible for exporting their data before the deletion date.

6. Easy Cancellation Mechanism

Customers must be provided with an easy-to-use cancellation option, including a fully online cancellation mechanism if they signed up online. This cancellation option will be available through the customer’s account settings, and a toll-free number and dedicated support email will also be provided to assist with cancellations. Customers can cancel their subscription by logging into their account and selecting the “Cancel Subscription” option under account settings(Home | Kirkland & Ellis LLP).

7. Chargeback Protection and Dispute Liability

Any chargeback initiated without first contacting True Client Pro’s support team will result in immediate suspension of the account and a handling fee of $50. This policy serves as proof of agreement for any chargeback dispute. By agreeing to this policy, you acknowledge that you are aware of the terms, and all disputes over charges will reference this agreement as evidence. True Client Pro reserves the right to seek additional damages, including legal fees, for frivolous disputes.

8. Non-Cancellation During Promotional Periods

Subscriptions purchased during promotions or at discounted rates are non-cancellable until the end of the promotional period. Customers are required to complete the full promotional term before initiating cancellations, after which standard cancellation policies apply.

9. Promotional Pricing Adjustments

Promotional pricing is valid only for new purchases made during the promotional period. True Client Pro does not offer price adjustments, credits, or refunds to existing subscribers if a promotion is introduced after the original purchase date. All sales made prior to the start of a promotion are final and not eligible for retroactive adjustments or refunds. If a subscriber upgrades or changes their plan during a promotional period, the new pricing terms will apply only to the upgraded portion, and previous charges remain unchanged.

10. Non-Transferability Clause

Subscriptions are non-transferable and cannot be sold, transferred, or assigned to any third party. Any unauthorized transfer will result in immediate termination without refund.

11. Exceptions to No-Refund Policy

Refunds are only granted for verifiable technical errors directly caused by True Client Pro that render the Service completely inaccessible for more than 48 consecutive hours. Claims must be submitted within 14 days of the incident. Exceptions to this policy are at the sole discretion of True Client Pro.

12. Governing Law and Jurisdiction

This policy is governed by and construed in accordance with the laws of New York, USA, without regard to conflict of law principles. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of New York, New York.

13. Arbitration Clause

All disputes, claims, or controversies arising from this policy shall be resolved through binding arbitration under the rules of the American Arbitration Association. Claims must be brought on an individual basis, not as part of a class action.

14. No Warranty and Limitation of Liability

The Service is provided ‘as is’ without any warranty. True Client Pro shall not be liable for any direct, indirect, incidental, or consequential damages, including loss of data, business interruption, or revenue arising from subscription cancellation or termination.

15. Acceptance and Updates to This Policy

By using True Client Pro’s Services, you agree to this Cancellation and No-Refund Policy, which serves as proof of your agreement in the event of any dispute over charges. This policy is accessible through our Terms of Service and may be updated or modified at any time. Continued use of the Service after updates signifies acceptance of the changes