Cancellation Policy

At True Client Pro, we value our customers and want them to have an amazing experience using our platform. If you wish to cancel your account, please log in to your account under settings and click on unsubscribe. We do not accept phone or email cancellations.

True Client Pro membership renews automatically until canceled by an account holder. Refunds are not provided for partial month subscriptions – accounts will cancel at the end of the canceled month. For annual plan holders, refunds will only be given for cancellations within 10 days of signing up for new accounts.

We recommend adding your sign-up date to your calendar so you can cancel before the automatic renewal takes effect and you are not charged(Day starts at midnight).

If you choose to cancel your account, we are happy to keep your account active for a period of three months from the date of cancellation. You will not be able to add new projects, clients, etc. After the three-month period, we reserve the right to delete your account and all associated information.

For free trial users, please cancel your account before the trial ends, or you will be automatically charged.

Please chat with us via chat on the bottom right hand corner; we will get back to you during business hours M-F (9 to 5 EST)