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TRUE CLIENT PRO, INC. Money- Back Guarantee And Refund Policy

TRUE CLIENT PRO, INC. Money- Back Guarantee And Refund Policy

Last Updated: Jan 16th 2025

True Client Pro, Inc. (“TCP,” “we,” “us,” or “our”) maintains a strict No Refund and No Charge Dispute Policy for all subscription plans. By using our services, you acknowledge and agree to the following terms.

True Client Pro is committed to transparency and fairness. This policy explains when refunds are available, what is refundable, and what is not.

1. 60-Day Money-Back Guarantee

True Client Pro offers a 60-day money-back guarantee on eligible paid subscription plans.

During the first 60 days of an initial paid subscription, customers use True Client Pro and put five paid projects, from proposal and payment through production reports, to evaluate whether the platform is the right fit for their business.

If, within 60 days of completing the five projects on the platform, it does not meet your needs, you may request a refund of your subscription fee, subject to the conditions below.

The Free Forever plan is excluded from this guarantee.

2. Eligibility Requirements

To qualify for a refund under the 60-day money-back guarantee, all of the following must be true:

  • The refund request is submitted within 60 days of the subscription start date
  • The account is on a paid plan
  • The account has processed no more than five paid projects
  • The request is submitted by the account owner or authorized administrator
  • The account is in good standing and has not violated the Terms of Service

A paid project is defined as a project where a contract has been signed or payment has been recorded.

3. Usage and Time Limits Are Strict

The money-back guarantee is subject to strict time and usage limits.

Refunds will not be granted if:

  • More than five paid projects are processed, or
  • The request is submitted after day 60, regardless of usage

Refund requests submitted on day 61 or later are not eligible.

4. Scope of Refunds

Approved refunds apply only to subscription fees.
The following are non-refundable under all circumstances:

  • Booking fees
  • Platform fees
  • Payment processing or connected payments fees
  • Usage-based charges
  • Add-on purchases, including additional project slots
  • Third-party service fees

Refunds do not apply to services already rendered.

5. Onboarding and Support Services

All onboarding, implementation, training, and support services are non-refundable, whether purchased separately or included in a plan.

Included onboarding:

  • Has no cash value
  • Is considered delivered once scheduled or completed
  • Is forfeited upon cancellation or refund

Refund eligibility is not affected by whether onboarding services were used or unused.

6. How to Request a Refund

Refund requests must be submitted in writing to: hello@trueclientpro.com
Requests must include account identification details. Requests submitted after the guarantee period will not be considered.

7. Refund Processing

Approved refunds are issued to the original payment method. Processing times vary by provider and typically take 5–10 business days.

8. Abuse and Fraud Prevention

True Client Pro reserves the right to deny refunds for abuse, misuse, or policy circumvention, including repeated refund requests or attempts to bypass limits.

9. Policy Updates

This policy may be updated periodically. Changes do not apply retroactively.

 

10. Legal Hub

For your convenience, we have consolidated all legal documents in one central location.

Legal Documents Hub: trueclientpro.com/legal

All policies are legally binding and govern the use of True Client Pro’s services.

 

11. Contact Us

For cancellation assistance, email hello@trueclientpro.com.

By using TCP’s services, you agree to this Cancellation Policy.