Cancellation Policy​

At True Client Pro, we value our customers and want them to have an amazing experience using our platform. If you wish to cancel your account, please log in to your account under settings and click on unsubscribe. We do not accept phone or email cancellations.

True Client Pro membership renews automatically until canceled by an account holder. Refunds are not provided for partial month subscriptions – accounts will be canceled at the end of the canceled month. For Premium Annual Plan holders, refunds will only be given for cancellations within 5 days of signing up for new accounts* after deducting the processing fee for the payment. For the Floral Basic & Event Annual Plan, There are no refunds.

*Auto-renew accounts.

We recommend adding your sign-up date to your calendar so you can cancel before the automatic renewal takes effect and you are not charged(Day starts at midnight).

If you choose to cancel your account, we are happy to keep your account active for three months from the date of cancellation. You will not be able to add new projects, clients, etc. After three months, we reserve the right to delete your account and all associated information.

For free trial users, please cancel your account before the trial ends, or you will be automatically charged. Your charge date and time are given when you sign up; take note. 

This policy is in effect for all True Client Pro Software users. This policy supersedes policy anywhere listed in articles, emails, or other places. 

Check our FAQ for other details. 

Please chat with us via chat on the bottom right-hand corner; we will get back to you during business hours M-F (9 to 5 EST).